Negotiation & Crisis Intervention

                                                                CONFLICT RISK MANAGEMENT

Some benefits of training;

  • Improve personal safetyImprove customer serviceAngry Face Man Basic Cover
  • Minimise customer conflict
  • Minimise complaints against staff
  • Manage difficult customers
  • Increase staff confidence & morale
  • Increase staff motivation and performance

                                     

  

TRAIN YOUR STAFF WITH SOMEONE WHO UNDERSTANDS AND REALLY CARES !!

ARESS CONSULTING SERVICES AUSTRALIA has been delivering quality, relevant and customised training packages to corporate companies and government agencies all over Australia for the last 12 years.  These Corporate Facilitators are Ex-Victoria Police with long term experience.  Combining their experiences and attributes, excellent product knowledge and extremely high credibility, A.C.S.A Facilitators have the ability required to deliver excellent, interactive adult education and development techniques to improve skills at all levels.

What training is provided by Aress Consulting Services Australia?

*  Management of Aggressive People      (Negotiation & Crisis Intervention – Basic Negotiation Techniques)

*  Management of Aggressive Incidents   (Advanced Aggression Training – Dealing with Critical Incidents beyond Negotiation)

*  Telephone Negotiation TechniquesArmed Intruder Cover

*   Negotiating Responsible Service of Alcohol

*   Delivering Excellent Customer Service

*   Bullying and Racial Vilification Issues

*   Armed Robbery Awareness and Procedures

*   Customised Refresher Courses

 

“To enhance staff skills in dealing with difficult and aggressive people, these are highly engaging, energetic, very realistic and valuable adult education training sessions”!!

ARESS CONSULTING SERVICES AUSTRALIAAssociates Endorsed Logo Colour

Managing Director  –  Ritchie Saunders                     

Mobile;  0419 138629

Office;   0352 416675               

***   A.C.S.A – COMMERCIAL PARTNER AND PREFERRED WORK PLACE TRAINING PROVIDER AUSTRALIAN HOTELS  ASSOCIATION 2014/ 2015/ 2016

Email;   info@rsconsulting.net.au